Shipping & Returns Policy
Order processing takes 2-4 business days, and depending on where you are located, the delivery can take up to two weeks
Small Packages ship by FedEx Ground. Signature may be required at delivery. If you will not be available to receive the signed delivery, a pickup location can be arranged through FedEx.com
LTL Carrier / Pallet: Large or heavy items ship in a freight truck. The driver will lower the package to the ground and place it curbside at the end of your driveway.
Placement of item on driveway, sidewalk or in the home and package removal is not provided. Appointment is required for delivery. The carrier will reach out by phone to set the appointment date and delivery time window. Most appointments are made M-F morning – afternoon.
Inside delivery and set up are not available.
RETURN POLICY: Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at (562)
285-5499 or email us at (firstname.lastname@example.org) within 30 days of receipt for a Return Merchandise Authorization (RMA) number. Refund is less all shipping, handling, and restocking fees.
To receive the maximum possible refund, returned merchandise must follow these conditions:
• You must receive an RMA number from Powertec before shipping the product to us. Products returned without an RMA number will not be refunded or credited and will be discarded.
• The unit(s) must be shipped back "Freight Prepaid" to our California location. You are responsible for return shipping.
• Refunds do not include shipping and handling or restocking fee. If you received free shipping, the actual shipping charges will be deducted from your return credit.
• Powertec will automatically charges a 20% restocking fee on any returns or up to 100% of the purchase price if inspection determined the unit(s) to be unsatisfactory due to missing component parts or poor repackaging causing damage to the returned merchandise.
• The merchandise must be returned within the 30-day Satisfaction Period specified.
• Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
• Products must be returned and arrived in like new condition in their original cartons.
• Must be packaged in original condition with all accessories and materials included.
• Returned merchandise will be either
restocked, recycled, or discarded. We will not ship back any returned
Powertec defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by us. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Powertec, Inc. to consider a return unauthorized. Any merchandise returned without an RMA number will not be subject to a refund or credit and Powertec will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
ORDER CANCELLATION POLICY
Your order begins processing as soon as you click the order is submitted. After submission, it may be possible to cancel your order by calling us directly. Once your order has been packed and shipped,
it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped. All cancellations are subjected to a 10% processing and handling fee.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Refused or undeliverable shipments will automatically be subjected to a 20% re-stocking fee and customer will be responsible for all freight charges.