FAQ

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General

CUSTOMER SERVICE INFORMATION:

The Powertec customer service department can answer any questions you may have regarding our products, policies, ordering direct and service. Our customer service hours are 10:30AM - 6:30PM EST or 7:30AM - 3:30PM PST, Monday through Friday.

- For your free Catalog or general product information: Call 1-800 250-6665 or e-mail us at info@powertecfitness.com
- To place an order: Call 1-800 250-6665 or order direct online.
- For Service information: Call 1-800 250-6665 or e-mail us at service@powertecfitness.com

Your order is estimated to ship 2-3 BUSINESS days after it is placed. Please allow the full lead time before contacting us about tracking information. We sincerely appreciate your business and appreciate you giving us the opportunity to fulfill your strength and fitness needs.

PRIVACY POLICY

We take privacy very seriously. We handle your personal information as we wish others would handle ours. Powertec does not share, sell or lease your e-mail address or other information to any 3rd parties. From time to time we may send you unsolicited mail or email regarding new promotions or sales. If you would like to remove your name from these notifications send an email to sales@powertecfitness.com. POWERTEC, INC.

No, due to our vendor agreements with our dealers, all post-sales service must be answered by the vendor you purchased from.

No, your order is processed within the same time frame whether placed over the phone or via email.

You will receive your order confirmation and tracking information once the order is processed and shipped. Please allow up to 5 business days for us to process and send you your tracking info.

Order processing takes 2-4 business days, and depending on where you are located, the delivery can take up to two weeks.

No, our items come in standard colors listed at www.powertec.com. Workbench series are available in construction yellow or black.

Yes, you can pick up your order, but a pick up appointment needs to be arranged with our warehouse personnel. If a rush order and pick up is required, an additional $50.00 fee applies.

Please contact our Customer Service Department for any promotional question. You can contact us via our contact form or call us at (562) 285-5499 and ask to speak to a sales representative.

No, we do not ship to other countries. We have international dealers that can help you.

Currently, we do not ship to Puerto Rico, U.S. Virgin Island or Guam. We also do not offer free shipping to Alaska or Hawaii. Please call us at 562-285-5499 for specific rate. Thank you for choosing Powertec.

Yes, through PayPal credit option.

Yes, the WB-UB a full F.I.D. bench (Flat, Incline, Decline), also are all other bench that came attached to a Powertec machine.

Most of our items must be shipped by freight, and cannot be expedited, but you can have same day processing for an additional $50.00. Some of our smaller items can be shipped via FedEx, and can be expedite. Please call our customer service at (562) 285-5499 for more details.

We do accept purchase order; payment terms are determined after further review. Please contact our customer representative for more details (562) 285-5499.

No, our freight carrier deliveries take place during Monday - Friday.

No, we do not offer assembly at this point.

No we do not ship outside of the continental United States.

No, the bench is boxed and included with the unit.

We have an accessory adaptor model WB-MS10-AA available for $159.00 plus handling and tax if applicable which is recommended for WB-MS's 2008 and 2009 models. WB-MS10 model and newer do not need the adaptor.

Only Olympic plates will fit on Powertec equipment. We do offer standard size 1” weight horns as an optional replacement item if you only have standard weight plates.

No, for liability reasons, the freight carrier cannot bring your product inside.

We currently are planning to roll-out email promotions and newsletter in the near future. In addition, we have promotions that we announce via our website and/or Facebook, Twitter and various social media outlets.

You can spray lubricant on Bearings and check your nuts and bolts to make sure they are tight.

WB-MS should be placed in a room at least 10' x 10' and the WB-LS 10' x 8'.

Resistance ranges from 25% to 20% from the starting to the finish position of the exercise.

No, we do not have a catalog online for parts. We can send you manuals by email where parts can be identified. You can call our service department or email service@powertecfitness.com to place your part order.

As long as there is a vertical tube which already accepts accessories, all current and past accessories will fit.

Most of our machines are made from hot rolled steel. The hot rolled steels is low-carbon steel.

Yes, the bench can attach to the Power Rack as well as Half Rack, Roller Smith, and the Functional Trainer Deluxe.

1 1/2 inches apart.

No, all accessories are sold separately.

22 holes are on the Power Rack.

No, the U-Shape required a smaller diameter steel axis while the Iso-lateral system require a larger diameter steel axis.

Please provide us with the system’s serial number or a photo of the system.

Please provide us with a photo of your system to service@powertecfitness.com.

Warranty

POWERTEC WARRANTY:

All Powertec machines are covered under the following warranty to the original registered purchaser and for home use ONLY:

- Limited Lifetime warranty on the frame (excludes surface finish).
- Five years warranty on moving frame (excludes surface finish).
- Two years on component parts* (bearings, spring pins and hardwares).
- One year on pads, grips and any other wear/tear parts.
- Shipping charges may not be covered under the warranty.
- Replacement parts may vary in paint color.

Warranties may be voided by abusive use or alterations made to the unit. To obtain warranty service, it may be necessary to return damaged parts to Powertec.

Warranty is to original purchaser only (excluding dealer). Warranty is not Transferable in the event you sell the product.

Upon receipt of your unit(s) please inspect and count all boxes; note any damage, missing boxes or discrepancies on your bill of lading prior to signing for your merchandise.

Any missing parts must be reported within 30 days of receipt of unit(s).

Proof of purchase is required; your sales receipt must show date of purchase.

All warranty parts are shipped free of charge for first 90 days of date of purchase.

If you have any questions regarding your equipment, please feel free to contact our Customer Service Department at (800) 250-6665. Our customer service department is available between the hours of 10:30AM - 6:30PM EST or 7:30AM - 3:30PM PST, Monday through Friday to assist with sales, general product questions or other inquiries. We sincerely appreciate your business and appreciate you giving us the opportunity to fulfill your strength and fitness needs.

No, the warranty only covers the first owner.

Yes, we can ship the parts to the U.S address.

No, as this can cause the systems structure to weaken and potential cause harm to you. Also, any and all modification will VOID our warranty.

Because in the past Powertec did not have the number of attachments it currently has we highly recommend you provide us with a photo of the system you own, so that we can advise weather the attachment is compatible.

Please provide us with the serial number on the system with your order information to our Service@powertecfitness.com

Tracking is available 1-2 days from your processed date.

No, systems exposed to the elements can be severely damages and unusable. This is considered neglect of the product and will void all warranty.

This is on a case by case bases. We must first get the warranty information, check with our factory if the part can be reproduced, or if it can be manufactured by a local agent.

You will need to be able to provide answer to these fields: Brief Explanation: Order Details: Serial Number (Can be found on the system or the warranty page in the assembly manual): Part Needed (per the manual):  Photo Showing the Damage:

Returns

RETURN POLICY: Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at (562) 285-5499 or email us at (Contact Us) within 30 days of receipt for a Return Merchandise Authorization (RMA) number. Refund is less all shipping, handling and restocking fee.

RETURNS

To receive the maximum possible refund, returned merchandise must follow these conditions:

• You must receive a RMA number from Powertec before shipping the product to us.

• The unit(s) must be shipped back "Freight Prepaid" to our California location.

• The merchandise must be returned within the Satisfaction Period specified.

• Products returned without a RMA number will not be refunded or credited and will be discarded.

• Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.

• Products must be returned and arrived in like new condition in their original cartons.

• Must be packaged in original condition with all accessories and materials included.

• Returned merchandise will be either restocked, recycled or discarded. We will not ship back any returned merchandise.

• Refunds do not include shipping and handling or restocking fee.

• Powertec will automatically charges a 20% restocking fee on any returns or up to 100% of the purchase price if inspection determined the unit(s) to be unsatisfactory due to missing component parts or poor repackaging causing damage to the returned merchandise.

UNAUTHORIZED RETURNS

Powertec defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by us. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Powertec, Inc. to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and Powertec will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

ORDER CANCELLATION POLICY

Your order begins processing as soon as you click the order is submitted. After submission, it may be possible to cancel your order by calling us directly. Once your order has been packed and shipped, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped. All cancellations are subjected to a 10% processing and handling fee.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.

Refused or undeliverable shipments will automatically be subjected to a 20% re-stocking fee and customer will be responsible for all freight charges.

No, you need to contact the dealer for their return polices.

No, orders canceled are subject to a 10% cancellation fee if cancelled prior to shipment. Refused shipments will be charged a 20% restocking fee plus all freight charges incurred. Returned shipments will be charged a minimum 20% restocking fee plus all freight charges incurred. If freight is not received in good order, up to 100% restocking fee may apply.

1. FedEx delivery for smaller items, packages are delivered to the door.

2. Common Carrier delivery is used for most larger items. Deliveries require an appointment, and someone must be home to remove boxes from the back of the truck and inspect for any damage prior to signing for delivery.